Our Commitment to Privacy
At Keepsake Dubai, your privacy is more than just a policy — it’s a priority. Whether you’re customising apparel, merchandise, or corporate uniforms, we want you to feel confident and secure every step of the way. This notice outlines how we handle your personal information and the choices you have in how it is collected and used.
We want to be clear about one important thing:
We do not store, sell, share, rent, or lease your credit/debit card details or any personally identifiable information to third parties.
All payment information you provide is securely processed through trusted payment gateways. www.keepsakedubai.com does not transmit your card details to any external parties under any circumstances.
We use trusted technologies and follow industry best practices to safeguard your data through secure software, encrypted connections, and protective hardware systems. While we work hard to ensure your privacy and data security, no online platform can fully guarantee the safety of information shared over the internet.
Please note, our website may occasionally contain links to other websites. These third-party sites operate independently and have their own privacy policies. If you choose to interact with them, we recommend reviewing their terms, as we cannot take responsibility for how they collect or use your information.
We may update our privacy practices from time to time to reflect operational or legal requirements. When we do, the updated version will be published on this page. We encourage you to check in periodically to stay informed. All changes become effective from the date they are posted.
What We Collect and How We Use It
When you place an order, explore our site, or contact us, you’re sharing certain details that help us serve you better — and we’re committed to using that information responsibly.
Information You Provide
To fulfil your order, we collect the information you provide directly to us — such as your name, email address, phone number, billing and shipping addresses, and secure payment details (processed through third-party gateways). This helps us create, customise, and deliver your items efficiently.
If you’re uploading artwork, logos, designs, or images for personalisation — whether it’s for a gift, merch drop, or uniforms — we only use that content to produce your requested item. Your creative assets stay private and are never reused or shared.
Information Collected Automatically
When you browse www.keepsakedubai.com, we may collect non-personal data automatically via cookies and other tracking tools. This might include your IP address, browser type, device information, session activity, and how you navigate through the site. This data helps us understand what’s working and how we can enhance your experience.
Why We Collect Your Info
We only use the information you share with us for a few key reasons:
- To complete your order: Everything from processing payments to printing your design to shipping it out.
- To communicate with you: We’ll email or call you with order updates or to clarify any customisation details.
- To offer relevant updates: If you’ve opted in, we may send you occasional updates on new products, limited-time offers, or helpful tips related to customisation.
You’re always in control and can unsubscribe from marketing messages at any time.
Who Sees Your Information (And Why)
We never sell or rent your personal data. However, to get your customised items delivered seamlessly, we may need to share your information with a few trusted partners:
- Service providers such as couriers, logistics teams, and secure payment processors — these third parties are essential to processing your order and are required to keep your data safe and confidential.
- Technical support partners who help us run, maintain, and improve the functionality and security of our website.
In certain circumstances, we may also share your information:
- To comply with legal obligations or respond to lawful requests from public authorities
- To protect the safety, rights, or property of our customers, team, or brand — such as in the case of fraud prevention, intellectual property protection, or a legal investigation
- In the event of a business reorganisation — if Keepsake Dubai is ever merged with, sold to, or becomes part of another company, your data may be shared with the new entity as part of the transition. That said, your information will continue to be handled in accordance with this privacy policy, and we’ll always aim to communicate such changes clearly and transparently.
How Cookies Fit In
Cookies are small digital files that help improve your browsing experience. They let us remember who you are, keep you signed in, and see how people use the site — so we can keep making it better.
We do not store personal or payment information in cookies. You can manage cookie settings through your browser at any time. Please note: disabling cookies may impact certain features like saved carts or account access.
How We Keep Your Information Secure
We take data protection seriously. From the moment you interact with us to the time your customised product is in your hands, your information is handled with care and protected by multiple security layers:
- Your Keepsake Dubai account is protected by a password — please keep it secure.
Our site uses SSL encryption, ensuring that any personal data shared is safely transmitted. - Payment details are never stored on our servers. Instead, we rely on trusted third-party payment systems that use tokenisation and secure networks.
Shopping with Us from Outside the UAE?
Keepsake Dubai is based in the United Arab Emirates. If you’re browsing or ordering from another country, your information may be stored and processed here in line with this privacy policy. By continuing to use our website, you consent to this arrangement.
Reach Out Anytime
If you have any questions about how your data is collected or used — or if you just want to double-check something — we’re happy to help.
📍 Shop 36–37, Jumeirah Plaza, Jumeirah 1, Dubai, UAE
📞 +971 55 155 9246
📧 [email protected]
We encourage you to review this page now and then, as our privacy policy may be updated occasionally to reflect improvements or changes in our services. When we make changes, we’ll post them here so you always know what’s new.